Frequently asked questions
Everything you need to know about Dropstitch, how integrations work, and how pricing is calculated.
What is Dropstitch?▾
Dropstitch turns folders of product photos into ready-to-publish listings for vintage & secondhand clothing sellers. It automates photo prep, product creation, listing copy, and cross-listing so you can publish drops faster with fewer errors.
Who is Dropstitch for?▾
Independent resellers and established vintage stores that list across multiple marketplaces and want to reduce manual admin, speed up drops, and avoid overselling.
How does Dropstitch work?▾
Upload a folder of photos. Dropstitch groups images into products, applies your templates and attributes, helps generate listing-ready copy, and prepares listings for your connected channels. You review and approve before publishing.
What marketplaces does Dropstitch support?▾
Dropstitch supports multiple marketplaces and storefronts. See the Marketplaces pages for the current list of supported channels.
Can I import existing listings from Shopify?▾
Yes. Dropstitch lets you import existing products and listings from Shopify so you can cross-list without rebuilding everything from scratch.
Can I import existing listings from eBay?▾
Yes. Dropstitch lets you import existing eBay listings so you can standardize data, improve listing quality, and cross-list more efficiently.
Can I list big batches at once?▾
Yes. Dropstitch is designed for batch workflows. You can upload large folders and create many listings in one session, then review and publish in bulk.
How does image grouping work?▾
Dropstitch automatically clusters photos into the right products (for example, front/back/detail shots). You can always adjust groupings before you approve listings.
Do you support background removal and photo cleanup?▾
Yes. Dropstitch supports bulk background removal and photo cleanup so your images look consistent across marketplaces.
Does Dropstitch create listing copy and titles?▾
Dropstitch helps generate listing titles and descriptions in your style using your templates and saved attributes. You can tweak anything before publishing.
What are templates and attributes?▾
Templates define the structure and tone of your listings. Attributes are the reusable fields you want consistent across channels (like brand, condition, sizing format, shipping policies).
Does Dropstitch have automatic sizing?▾
Yes. Dropstitch can convert measurements into sizes and map them to the fields each marketplace expects, so you don’t need spreadsheets.
What counts as a listing for billing?▾
A listing is counted when you push an item live to one or more platforms. If you publish the same item to multiple channels, it still counts as one listing event.
What happens if I go over my plan?▾
You can keep publishing. Extra listings are billed per listing, so you get flexibility without upgrading immediately.
Do you offer a free trial?▾
Yes. Every account starts with a free trial. No credit card required.
Is there a setup session included?▾
Yes. Every plan includes a Dropstitch Setup Session. We’ll configure your templates, attributes, and workflow so you can publish quickly.
How do I contact support?▾
Use the chat widget for the fastest reply, or contact us through the contact page.
Still have questions? Use the in-site chat for the fastest reply, or reach us via contact.