Terms of Service

Last updated: 12 August 2026

Effective upon acceptance for new Customers; effective 1 October 2026 for existing Customers

Please read these Terms of Service ("Terms") carefully before using Dropstitch (the "Service") operated by Dropstitch B.V. ("Dropstitch", "us", "we", or "our").

These Terms govern access to and use of the Service. "Customer" means the business, sole trader, self-employed professional, or other organization for whose business or professional purposes the Service is obtained or used. "You" means the Customer and, where the context requires, the individual accepting these Terms or using the Service on the Customer's behalf.

These Terms take effect upon acceptance for Customers who first create an Account, purchase a Subscription, or accept these Terms after this version is published. For Customers who used the Service before this version was published, these Terms take effect on 1 October 2026.

By creating an account, selecting the checkbox accepting these Terms, purchasing a subscription, or accessing or using the Service, you agree to be bound by these Terms. If you act for a Customer, you represent that you have authority to bind that Customer. If you do not agree or do not have that authority, you may not access or use the Service.

If a signed order form or subscription agreement between you and Dropstitch expressly conflicts with these Terms, that signed document controls only for the subject of the conflict. Nothing in these Terms limits any right or remedy that cannot lawfully be excluded or limited.

In these Terms:

• "Account" means a Dropstitch user or organization account;
• "Authorized User" means an employee, director, contractor, agency, or other person authorized by the Customer to use the Service for the Customer's benefit;
• "Connected Service" means a marketplace, storefront, payment service, or other third-party platform connected to or used with the Service;
• "Customer Content" means product information, images, descriptions, prices, account information, instructions, and other content or data submitted to or processed through the Service by or for the Customer;
• "Output" means content generated by the Service in response to Customer Content or instructions;
• "Service Data" means technical, operational, security, usage, performance, and diagnostic data generated through operation of the Service, excluding Customer Content itself; and
• "Subscription" means a paid plan for access to the Service.

1. Use of the Service

1.1 Service purpose

Dropstitch provides tools to assist users in creating, managing, and cross-listing products across online marketplaces and connected commerce services. You agree to use the Service only for lawful purposes and in accordance with these Terms.

1.2 Permission to use the Service

Subject to these Terms and any applicable plan, signed order form, or subscription agreement, Dropstitch grants the Customer a limited, non-exclusive, non-transferable right to use the Service during the applicable Subscription or trial for legitimate business or professional purposes consistent with the intended functionality of the Service.

The Service is offered exclusively for use in the course of a trade, business, craft, profession, or other commercial activity. It is not offered for personal, family, or household use. By creating an Account, accepting these Terms, purchasing a Subscription, or using the Service, you represent and warrant that you are acting solely for business or professional purposes. A sole trader or self-employed professional is the Customer in that business capacity.

Nothing in these Terms excludes any mandatory right that applies notwithstanding this Section.

1.3 Connected Services

The Service may connect with Connected Services. You remain responsible for:

• complying with the terms, policies, and technical requirements of each Connected Service;
• maintaining any Connected Service account required for an integration;
• reviewing information before it is submitted or published; and
• the products, prices, descriptions, images, and other content published through your accounts.

Dropstitch does not control Connected Services and cannot guarantee that an integration will remain available or that a Connected Service will accept, display, rank, suspend, or remove a listing or account.

2. Account Responsibilities

2.1 Accurate account information

You must provide accurate and current Account, organization, billing, and contact information and identify the contracting Customer where requested. You must keep the email address associated with the Account current so that we can send security, billing, cancellation, and legal notices.

Dropstitch may request reasonable evidence that the Customer is acting for business or professional purposes, including its legal or trading name and, where applicable, a business-registration, tax-identification, or equivalent number. You must provide accurate and current verification information when requested. We may decline or delay activation, purchase, renewal, or continued access until reasonably requested verification is provided. Any restriction, suspension, or termination remains subject to these Terms and applicable law.

2.2 Credentials and account activity

You are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account or by people you authorize. You may not sell, transfer, publicly share, or make credentials available to an unauthorized person.

Where the Service supports individual user accounts, each Authorized User must use their own credentials. You may not use shared credentials to conceal who accessed the Service or to avoid plan, security, or account restrictions.

2.3 Authorized Users and contractors

You may allow Authorized Users to use the Service only where:

• their access is reasonably necessary for your legitimate use of the Service;
• their access is permitted by your plan and the available account functionality;
• you have authorized their access;
• they use the Service for your benefit and not for an unrelated purpose; and
• you ensure that they comply with these Terms.

You are responsible for the acts and omissions of your Authorized Users in connection with the Service. Giving a developer, contractor, or other third party access does not remove that responsibility.

2.4 Connected Service authority

You may connect only Connected Service accounts that you own or are authorized to operate. You may not connect another person's account for testing, impersonation, unauthorized access, competitive research, or any purpose unrelated to the legitimate operation of that account.

Connected Service credentials, access tokens, and connected identities must be kept confidential and may not be transferred between unrelated organizations or users without the account owner's authorization.

2.5 Multiple accounts, trial abuse, and restrictions

You may create or manage separate accounts for genuine separate organizations or operations only where permitted by the Service and your plan and where each independently satisfies the applicable plan, payment, and trial-eligibility requirements.

Unless an applicable offer expressly states otherwise, only one trial or introductory benefit is available to a Customer and its affiliates, related businesses, and businesses under common ownership or control. Any additional trial requires our prior written permission.

"Trial abuse" includes creating, controlling, funding, directing, or coordinating multiple accounts or organizations; using alternative identities, email addresses, payment methods, devices, networks, Connected Service accounts, or third parties; or misrepresenting identity, affiliation, or eligibility to obtain, repeat, extend, reset, overlap, or otherwise receive a trial or promotional benefit beyond what Dropstitch expressly permits.

You may not create, obtain, control, direct, fund, coordinate, or use accounts to:

• obtain repeated, overlapping, reset, or improperly extended trials or promotional benefits;
• avoid usage, listing, feature, payment, or plan limits;
• conceal the identity, affiliation, eligibility, or purpose of the person or organization using the Service;
• evade a warning, block, suspension, termination, or other restriction; or
• help another person do any of the above.

Where we reasonably determine that trial abuse occurred, we may end affected trials, revoke unused promotional benefits, restrict associated accounts, or require a paid subscription for continued access. Intentional or repeated trial abuse may constitute a material violation and may result in suspension or termination under Sections 5.5 and 5.6.

After an account or person has been suspended, blocked, or terminated, that person may not create or use another account without our prior written permission.

2.6 Security notification

You must notify us immediately at hello@dropstitch.ai if you know or reasonably suspect that:

• an account or credential has been accessed without authorization;
• a former employee or contractor retains access;
• a Connected Service account has been compromised;
• an Authorized User is using the Service outside the permission you gave them; or
• account information has been used to circumvent a restriction.

We may require credential resets, individual user accounts, session revocation, or other reasonable security measures.

2.7 Account closure, deletion, and data lifecycle

Subscription cancellation, closure or deletion of an individual Authorized User's Account, and deletion of an organization or Customer Content are separate actions. Deleting an individual Authorized User does not by itself delete the Customer's organization, other Authorized Users, or Customer Content. The Customer must export any Customer Content it wishes to retain before requesting irreversible deletion.

We may require reasonable verification of the identity, authority, and scope of a closure, export, or deletion request. A request may result in immediate and irreversible restriction or removal of access, authentication credentials, or Account records. Different categories of data may be exported, deleted, anonymized, or retained at different times and through automated or manual processes, subject to the Privacy Policy, applicable law, accounting requirements, security and fraud-prevention needs, and the establishment, exercise, or defense of legal claims.

Data stored in backups may remain until overwritten through our ordinary backup cycle. We may retain data that has been aggregated and irreversibly anonymized so that it no longer identifies the Customer or any individual. Dropstitch does not control deletion of information already transmitted to or published through a Connected Service.

Dropstitch may change the technical, operational, or administrative methods used to provide, secure, monitor, suspend, export, retain, archive, anonymize, or delete Accounts, Customer Content, and Service Data. Such operational changes do not require an amendment to these Terms where they do not materially reduce the Customer's contractual rights, create a new payment obligation, or materially change the purposes for which personal data is processed.

3. Customer Content, AI, Service Data, and Feedback

3.1 Customer ownership and responsibility

As between the parties, the Customer retains ownership of Customer Content. The Customer is responsible for Customer Content, the products and services it offers, and the legality, accuracy, quality, and use of its listings.

The Customer represents and warrants that it has all rights, permissions, and lawful bases required to submit, process, transform, publish, and otherwise use Customer Content through the Service and Connected Services. Customer Content must not infringe intellectual-property, privacy, publicity, consumer-protection, or other rights, or violate applicable law or Connected Service policies.

3.2 Operational license

The Customer grants Dropstitch a worldwide, non-exclusive, royalty-free license to host, reproduce, process, transform, adapt, display, transmit, and otherwise use Customer Content as reasonably necessary to:

• provide, maintain, secure, support, and troubleshoot the Service;
• perform the Customer's instructions and provide requested features;
• create and deliver Output;
• connect with and transmit information to Connected Services; and
• comply with law and enforce these Terms.

This license includes the right to use service providers and Connected Services as necessary for those purposes. It lasts for as long as reasonably required to provide the Service, complete an authorized action, comply with applicable retention requirements, or resolve a dispute. It does not transfer ownership of Customer Content to Dropstitch.

3.3 AI-generated Output

Our Service may utilize artificial intelligence to assist in generating product descriptions and other content. We do not guarantee the accuracy, legality, uniqueness, or appropriateness of AI-generated content.

As between the parties and to the extent legally possible, the Customer owns any rights in Output generated specifically for the Customer. Dropstitch assigns to the Customer any rights that Dropstitch may have in that Output. Output may not be unique, and other users may receive identical or similar output.

The Customer is solely responsible for reviewing Output before using or publishing it and for ensuring that it complies with applicable laws, third-party rights, and Connected Service policies. Output must not be relied upon as legal, compliance, tax, or other professional advice.

3.4 Service improvement and model training

Subject to the Privacy Policy and applicable law, Dropstitch may use Service Data and Customer Content that has been aggregated and irreversibly anonymized so that it no longer identifies the Customer or any individual and no longer constitutes personal data under applicable law to operate, secure, analyze, develop, test, and improve the Service, including automated systems and models.

Dropstitch may process Customer Content through automated systems and service providers as reasonably necessary to provide requested features, create and deliver Output, operate or secure the Service, prevent abuse, comply with law, and perform the other purposes permitted by Section 3.2. This operational processing does not, by itself, constitute training or improvement of models for general or shared use.

Dropstitch will not use, or authorize a service provider to use, identifiable Customer Content to train or improve models for general or shared use unless the Customer has separately opted in or agreed in writing and the processing is described in the applicable Privacy Policy.

3.5 Feedback

If the Customer or an Authorized User provides suggestions, ideas, improvement requests, or other feedback about the Service, the Customer grants Dropstitch a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use and incorporate that feedback without restriction or payment. Dropstitch is not required to use feedback or identify its source.

4. Service Availability and Limitations

We strive to maintain the availability of the Service but do not guarantee uninterrupted access. The Service may be unavailable because of maintenance, updates, errors, security measures, third-party failures, or events outside our reasonable control.

We may add, modify, replace, or discontinue features as the Service develops, subject to applicable law and any signed order form or subscription agreement.

We are not liable for losses or damages resulting from service interruptions, errors, bugs, or Connected Service actions except to the extent that liability cannot lawfully be excluded. The Service is provided "as is" and "as available" without warranties of any kind, subject to Section 8 and applicable law.

5. Prohibited Conduct

5.1 Prohibited activity

Except to the extent expressly permitted by mandatory applicable law, you agree not to:

• reverse engineer, decompile, disassemble, decode, or attempt to discover the source code, underlying models, prompts, architecture, data structures, authentication mechanisms, or non-public interfaces of the Service;
• use the Service for any unlawful, fraudulent, deceptive, infringing, or abusive purpose;
• attempt to gain unauthorized access to the Service, another user's account, Connected Service accounts, or related systems;
• bypass, disable, defeat, probe, or interfere with authentication, access controls, rate limits, usage limits, security controls, or technical restrictions;
• engage in trial abuse as described in Section 2.5, or use additional accounts, identities, payment methods, devices, networks, or third parties to circumvent a trial limit, block, suspension, termination, or other restriction;
• scrape, crawl, harvest, bulk-download, or systematically collect Service content, outputs, metadata, documentation, or product behavior except through functionality or interfaces expressly authorized by Dropstitch;
• use bots, scripts, browser automation, request replay, or similar tools to access the Service outside documented and authorized methods;
• systematically copy, record, document, benchmark, or evaluate non-public features, workflows, limitations, outputs, or interfaces for the purpose of developing, training, improving, or supporting a product or service that competes with or substitutes for the Service;
• give a third party access to the Service for competitive research, product development, or another purpose unrelated to your legitimate use of the Service;
• conduct penetration testing, vulnerability testing, security scanning, or other adversarial testing without our prior written authorization;
• intercept, copy, transfer, or replay credentials, tokens, sessions, requests, or Connected Service connections except as required for ordinary authorized use;
• use the Service in a manner that could disable, overburden, damage, disrupt, or impair the Service or another person's use of it;
• copy, republish, sell, license, or distribute Dropstitch text, graphics, screenshots, videos, documentation, logos, software, or other protected materials except as expressly permitted by us or applicable law; or
• remove or obscure copyright, trademark, confidentiality, or other proprietary notices.

Nothing in this Section prohibits ordinary customer evaluation, support communications, good-faith feedback, reasonable internal training of Authorized Users, or activity that applicable law does not permit us to restrict.

Operating, working for, or developing another product in the same industry is not, by itself, prohibited. The restrictions in these Terms concern how the Service and non-public Dropstitch information are accessed, collected, disclosed, or used.

Generally available search engines may index publicly accessible Dropstitch pages where Dropstitch has not disabled such indexing. This limited exception does not authorize indexing authenticated areas, evading technical controls, or using indexed material for another prohibited purpose.

5.2 Responsible security reporting

If you believe you have identified a security vulnerability, contact hello@dropstitch.ai before testing, disclosing, or exploiting it. A report or request does not itself authorize testing. We may provide separate written authorization and conditions for good-faith security research.

5.3 Security and abuse-prevention information

Subject to our Privacy Policy and applicable law, we may process proportionate account, device, network, session, usage, billing, and integration metadata to:

• operate and secure the Service;
• authenticate users and Connected Service accounts;
• prevent fraud, trial abuse, and account circumvention;
• enforce these Terms; and
• investigate credible security or misuse concerns.

Where reasonably necessary, we may associate related accounts using one or more proportionate security signals, such as shared credentials, devices, network information, payment information, products, images, sessions, or Connected Service identifiers. We may seek further verification where the circumstances warrant and will assess the available information proportionately.

5.4 Investigations and cooperation

If we reasonably believe that an account, Authorized User, contractor, integration, or related account may present a security risk or violate these Terms, we may request information reasonably necessary to investigate, including:

• identity, organization, ownership, or authority information;
• the people who accessed or operated relevant accounts;
• the purpose and scope of their access;
• relevant account, credential, integration, or contractor information; and
• relevant records within your control where preservation or review is lawful and proportionate.

You agree to respond truthfully, completely, and without undue delay to a reasonable investigation request. If we issue a written request to preserve specifically identified records relevant to a credible dispute or investigation, you must take reasonable steps not to delete or alter those records while the request remains reasonably necessary and lawful.

A failure to cooperate does not by itself establish that suspected conduct occurred, but it may prevent us from resolving the risk and may result in continued restrictions, suspension, or termination.

5.5 Temporary restrictions and suspension

We may temporarily restrict features, revoke sessions, reset credentials, disconnect a Connected Service where ownership, authority, security, or compliance is reasonably disputed, block related accounts, or suspend access where we reasonably consider it necessary to:

• protect the Service, users, third parties, or Connected Service accounts;
• investigate fraud, abuse, unauthorized access, account sharing, or a material Terms violation;
• comply with law, a court order, a Connected Service requirement, or a payment-provider requirement; or
• prevent imminent or continuing harm.

Where reasonably practicable, we may provide a general explanation of the restriction and an opportunity to respond. We may act immediately where delay could create a material security, legal, payment, or operational risk.

5.6 Termination and future access

Violation of these prohibitions may result in termination of access to the Service. We may terminate an account or subscription for a material or repeated violation, fraud, intentional or repeated trial abuse, intentional security abuse, unauthorized access, block circumvention, prohibited competitive use, or a failure to resolve a material investigation concern.

Where a breach can reasonably be corrected, we may provide notice and an opportunity to cure. We may terminate immediately where the conduct is serious, intentional, repeated, non-curable, or creates a material risk.

After termination for cause, you and people acting for you may not create, obtain, or use another account without our prior written permission. We may refuse future service where reasonably necessary to protect the Service, enforce a prior termination, or address a substantiated fraud, security, or payment risk.

Termination does not affect rights, remedies, or payment obligations that arose before termination. Treatment of account data after termination is governed by our Privacy Policy, applicable law, and any signed order form or subscription agreement.

5.7 Proportionate enforcement

We may consider the severity, repetition, intent, cooperation, remediation, and risk of the conduct when selecting a remedy. A remedy used in one matter does not require the same remedy in every matter.

Nothing in this Section permits arbitrary, discriminatory, retaliatory, or unlawful enforcement.

6. Intellectual Property

6.1 Dropstitch property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, designs, documentation, interfaces, and software, are owned by or licensed to Dropstitch B.V. and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.

Your access to the Service does not transfer ownership of Dropstitch intellectual property or grant any right except the limited permission to use the Service under these Terms. All rights not expressly granted are reserved.

These Terms do not claim ownership of general ideas, methods of operation, common software patterns, or functionality to the extent those things are not protected by applicable intellectual-property or confidentiality law. They protect Dropstitch's specific expression, brand assets, software, and genuinely non-public information.

6.2 Limited internal materials

You may create a reasonable number of screenshots or internal instructions solely to train your Authorized Users or obtain support for your legitimate use of the Service. You may not publish or provide those materials externally if they disclose non-public information, security information, or a substantial part of protected Dropstitch materials without our prior written permission.

6.3 Non-public and confidential information

Information made available through your access to the Service is confidential where it is marked confidential or where its non-public nature and the circumstances reasonably indicate that it should be treated as confidential. This may include beta features, private documentation, security information, unpublished product plans, non-public technical information, private support communications, and non-public workflows or materials.

You may use confidential information only as necessary for your authorized use of the Service. You may not disclose it to a third party or use it to develop, train, improve, or support another product or service without our prior written permission.

Confidential information does not include information that you can demonstrate:

• is publicly available without breach of these Terms;
• was lawfully known to you without a confidentiality obligation before disclosure;
• was independently developed without use of Dropstitch confidential information; or
• was lawfully received from another source without a duty of confidentiality.

If disclosure is required by law, you may disclose only what is legally required and, where legally permitted, must give us reasonable advance notice.

6.4 Customer indemnity

To the fullest extent permitted by law, the Customer will indemnify, defend, and hold harmless Dropstitch B.V., its affiliates, and their directors, officers, employees, and contractors from third-party claims, damages, liabilities, penalties, costs, and reasonable legal fees arising from or relating to:

• Customer Content, products, services, or listings;
• the Customer's or an Authorized User's use of the Service or a Connected Service;
• an allegation that Customer Content or the Customer's activity infringes another person's rights or violates law;
• the Customer's breach of these Terms; or
• fraud, willful misconduct, unauthorized access, or unlawful activity by the Customer or an Authorized User.

Dropstitch will provide reasonable notice of an indemnified claim and reasonable cooperation at the Customer's expense. The Customer may control the defense and settlement, but may not settle a claim in a manner that admits fault by, imposes obligations on, or restricts Dropstitch without our prior written consent. Dropstitch may participate with counsel of its choice at its own expense.

7. Limitation of Liability

7.1 Excluded losses

To the fullest extent permitted by law, Dropstitch B.V. will not be liable under any legal theory for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, anticipated savings, business opportunity, goodwill, reputation, data, use, or business continuity, or the cost of replacement services, arising from or relating to the Service or these Terms.

This exclusion includes losses arising from:

• use of or inability to use the Service;
• inaccurate, unlawful, unavailable, or non-unique Output;
• unauthorized access to or use of systems or information;
• interruptions, bugs, errors, maintenance, security measures, or third-party failures;
• loss, corruption, delay, or failed transmission of Customer Content; and
• suspension, rejection, removal, restriction, ranking, or other action by a Connected Service.

7.2 Exclusion and aggregate cap

To the fullest extent permitted by law, Dropstitch excludes all liability arising from or relating to the Service or these Terms. If and only to the extent that liability cannot be fully excluded, Dropstitch's total aggregate liability for all claims and events arising in any twelve-month period will not exceed the lower of:

1. the Subscription fees attributable to the three-month period immediately preceding the first event giving rise to liability; and
2. EUR 500.

If the Customer used only a free Service or trial during that three-month period, the aggregate cap is EUR 100.

If a court determines that the preceding cap is unenforceable but that a higher contractual limitation is permitted, Dropstitch's total aggregate liability will instead be limited to the Subscription fees attributable to the twelve-month period immediately preceding the first event giving rise to liability.

The exclusions and limitations in this Section apply collectively to all claims, events, causes of action, and legal theories, including contract, tort, negligence, statutory duty, restitution, and misrepresentation, and do not multiply because there are multiple claims, claimants, incidents, or remedies.

7.3 Claims and mitigation

The Customer must take reasonable steps to prevent and mitigate loss and must notify Dropstitch in writing without undue delay after becoming aware of circumstances reasonably likely to give rise to a claim. To the fullest extent permitted by law, no proceeding may be commenced more than twelve months after the Customer knew or reasonably should have known of the facts giving rise to the claim.

7.4 Mandatory liability and Customer obligations

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. The limitations applying to Dropstitch do not limit the Customer's payment obligations, indemnities, liability for infringement or misuse of Dropstitch intellectual property or confidential information, or liability for fraud, willful misconduct, unauthorized access, or unlawful activity.

8. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance, except where such warranties cannot lawfully be excluded.

Dropstitch B.V. does not warrant that:

• the Service will function uninterrupted, secure, or available at any particular time or location;
• any errors or defects will be corrected;
• the Service is free of viruses or other harmful components;
• the results of using the Service will meet your requirements; or
• use of the Service will not result in the restriction or banning of your account on a Connected Service.

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information. We cannot guarantee the accuracy or completeness of information, including prices, product features, specifications, availability, and services, except to the extent required by applicable law or a signed order form or subscription agreement.

9. Subscription and Cancellation

9.1 Plan and billing information

If you subscribe to a paid plan, you agree to pay all fees associated with that plan. Before purchase, the applicable checkout, order form, or subscription page will state the price, currency, billing frequency, included plan capacity, any applicable trial or promotion, and the next billing or renewal date.

Any usage-based fee, overage, add-on, or other additional charge applies only where its amount or calculation method is clearly disclosed and affirmatively accepted before the charge is incurred.

9.2 Automatic renewal and payment authorization

Unless a signed order form or subscription agreement states otherwise, a paid subscription automatically renews for successive periods equal to the selected billing interval until it is canceled.

By affirmatively confirming purchase after the recurring price and billing interval are displayed, you authorize Dropstitch and its payment provider to charge your selected payment method at the beginning of each billing period for the applicable subscription fees and taxes. You must maintain a valid payment method and remain responsible for fees that became due before cancellation, suspension, or termination.

9.3 Access, non-use, and plan capacity

Subscription fees purchase continued access to the Service and the capacity included in your plan during the applicable billing period. Fees are not dependent on whether or how frequently you use the Service.

Failure to log in, publish listings, use integrations, or consume the full plan capacity does not pause the subscription or create an entitlement to a refund or credit.

Subject to our Privacy Policy and applicable law, we may retain proportionate records of material, authenticated Service activity, such as product editing, image processing, listing actions, marketplace synchronization, exports, and integration actions. Records of customer-initiated activity may be used to confirm service delivery and resolve support, security, billing, or dispute questions. Automated activity alone will not be treated as proof of Customer intent.

Continued use after a cancellation request does not by itself withdraw, reverse, postpone, or renew that cancellation. Where cancellation is scheduled for the end of a paid billing period, you may continue to use the Service until the stated final access date. A cancellation is reversed only through an express reactivation in an authenticated billing flow or an unambiguous written instruction from a person authorized to manage the Subscription, followed by confirmation from Dropstitch.

Unless an applicable plan, order form, or written promotion expressly states otherwise, monthly listings, usage allowances, and credits:

• apply only to the billing period in which they are issued;
• expire at the end of that billing period;
• do not carry over to a later period;
• have no cash value; and
• are not transferable.

9.4 Trials, promotions, discounts, and support discussions

The applicable offer will state the duration of any trial or promotional period, the date paid billing begins, and the price and billing frequency that apply afterward.

Trial and promotional eligibility is governed by the applicable offer and Section 2.5. A trial or promotional benefit may not be transferred, repeated, reset, extended, combined, or obtained through related accounts except where Dropstitch expressly permits it.

A request or discussion concerning support, a discount, reinstated credits, rollover, or a refund does not cancel or change a subscription unless you clearly ask us to cancel, end, or not renew it, or we expressly confirm a subscription change in writing.

A goodwill credit, discount, extension, or other accommodation does not permanently change the subscription unless we expressly state the new terms in writing.

9.5 How to cancel

Unless a signed order form or subscription agreement sets a fixed term or different cancellation procedure, you may cancel a self-service subscription:

1. through your authenticated Dropstitch account by going to Settings → Organization → Manage Billing → Cancel subscription; or
2. by sending an unambiguous cancellation request from the email address registered to the account to hello@dropstitch.ai.

If you cannot access the account or registered email address, we may request reasonable information to verify your identity and authority over the account before changing the subscription.

Personal telephone numbers, personal WhatsApp accounts, and social-media accounts are not designated Dropstitch billing channels and are not guaranteed to be monitored. You should use the billing portal or registered support email for billing changes. If Dropstitch actually receives an unambiguous cancellation request through another channel, we will route it for processing and may require reasonable account verification.

9.6 When cancellation takes effect

To prevent the next renewal charge, cancellation must be completed or an unambiguous cancellation request must be received before the next renewal payment is processed.

If cancellation is completed or requested after a renewal payment has been processed, it applies at the end of the newly commenced paid billing period. Your paid access continues through that period and no further renewal invoice will be scheduled.

Where we reasonably require verification, we may defer changing the subscription until verification is completed. If you provide the requested verification without undue delay, the cancellation timing is determined by when the unambiguous request first reached Dropstitch, not the later verification date.

9.7 Cancellation confirmation

After a cancellation is processed, electronic confirmation will be made available through the billing portal or sent to the email address registered to the account. The confirmation will state the effective cancellation date or final date of paid access. If you do not receive confirmation promptly, contact hello@dropstitch.ai.

Failure to receive confirmation does not remove any right established by reliable proof that a cancellation request was received on time.

9.8 Refunds

Fees are non-refundable, and no prorated refund is provided solely because you did not use or only partially used the Service during a paid billing period.

This does not limit refunds, credits, or other remedies:

• required by mandatory applicable law;
• arising from a duplicate or erroneous charge;
• expressly included in an applicable plan, signed order form, or subscription agreement; or
• expressly agreed to by Dropstitch in writing.

9.9 Payment disputes and chargebacks

Starting a payment dispute or chargeback, changing a payment method, withdrawing payment authorization, or allowing a payment to fail does not by itself cancel future Subscription renewals. Cancellation must also be requested under Section 9.5. If a dispute clearly communicates an intention to end or not renew the Subscription, we may treat it as notice to stop future renewal without admitting that an earlier charge was invalid.

Information provided in connection with a refund, payment dispute, or chargeback must not be knowingly false or materially misleading. The Customer may not obtain duplicate recovery for the same amount through multiple refunds, credits, reversals, chargebacks, or other remedies. These provisions do not restrict any good-faith payment-dispute right provided by law or payment-network rules.

A decision by a payment provider, card network, or issuer determines responsibility within that payment process and does not necessarily resolve separate contractual rights or obligations. We may suspend or cancel access while a payment is disputed and may refuse future service where reasonably necessary to address a substantiated fraud, security, or payment risk.

9.10 Suspension and billing

A temporary restriction or suspension does not automatically cancel, pause, or extend the subscription or its billing unless we confirm otherwise in writing.

If a precautionary restriction materially prevented paid use and was not caused by a material violation, Dropstitch may, in its discretion, extend paid access or provide a service credit. If the suspension or termination resulted from your material violation, fees remain non-refundable except where mandatory law requires otherwise.

9.11 Pricing and plan changes

We reserve the right to change subscription plans or adjust pricing. We will communicate a price or billing-frequency change in advance, and it will not take effect before the beginning of the next applicable billing period.

If you do not agree to the change, you may cancel before it takes effect. Changes to a fixed-term signed order form or subscription agreement are governed by that document.

10. Changes to Terms

We reserve the right to modify or replace these Terms. If a revision is material, we will provide at least 30 days' notice before the revised Terms take effect.

Notice may be provided through the Service or to the email address associated with your account. The notice will identify the effective date of the revised Terms.

By continuing to access or use the Service after the revised Terms become effective, you agree to be bound by them, except where applicable law requires a different form of consent. If you do not agree, you must stop using the Service and cancel any subscription before the revised Terms take effect.

New or revised provisions do not apply retroactively unless expressly agreed and legally permitted.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict-of-law provisions.

Subject to mandatory law, disputes arising from or relating to these Terms or the Service shall be submitted to the competent courts of the Netherlands. This does not override any jurisdiction or procedural right that cannot lawfully be waived.

12. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control ("Force Majeure Event").

Force Majeure Events include any act, event, non-occurrence, omission, or accident beyond our reasonable control and include, without limitation: strikes or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat; war or threat of war; fire, explosion, storm, flood, earthquake, epidemic, pandemic, or other natural disaster; impossibility of the use of public or private telecommunications networks; failure or interruption of essential third-party services or cloud infrastructure providers; and acts, decrees, legislation, regulations, or restrictions of a government.

13. General Provisions

13.1 Entire agreement and priority

These Terms, together with any applicable plan terms, signed order form, subscription agreement, and data processing agreement ("DPA"), constitute the entire agreement concerning the Service and replace prior or contemporaneous discussions or understandings concerning the same subject.

If documents expressly conflict, a signed order form or subscription agreement controls for its subject matter, and a signed DPA controls only for the processing of personal data. These Terms control in all other respects. The Privacy Policy describes how Dropstitch processes personal data and does not expand the Customer's commercial rights beyond these Terms or a signed agreement.

13.2 Assignment

The Customer may not assign or transfer these Terms, an Account, or a Subscription without Dropstitch's prior written consent. Dropstitch may assign these Terms to an affiliate or in connection with a merger, reorganization, financing, sale of assets, or transfer of all or substantially all of the relevant business, provided that the assignee assumes the applicable obligations.

13.3 Severability

Each provision of these Terms is intended to operate independently. If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Where an express fallback is provided, that fallback applies before the provision is disregarded entirely.

13.4 No waiver

A delay or failure to exercise a right or remedy does not waive it. A waiver is effective only if made in writing by an authorized representative and applies only to the specific circumstance for which it is given.

13.5 Survival

Provisions that by their nature should continue after expiration or termination will survive, including provisions concerning accrued payments, Customer Content and retained data, feedback, intellectual property, confidentiality, indemnities, liability limitations, disputes, and general provisions.

13.6 Relationship and third parties

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment, fiduciary, or franchise relationship. Except for persons expressly protected by the indemnity in Section 6.4, no third party has a right to enforce these Terms.

14. Contact Us

If you have questions about these Terms or need to send an account, security, or support request through an official Dropstitch channel, contact us through the in-app support function or at:

We may send account, security, billing, cancellation, and legal notices electronically through the Service or to the email address associated with your account.

For Subscription cancellation or billing changes, use the methods in Section 9.5.